Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is received.
Shipping Locations We currently ship within New Zealand. [If you ship internationally, add: We also ship to selected international destinations — please contact us for a quote.]
Shipping Rates Shipping costs are calculated at checkout based on the weight and destination of your order. Free shipping may be available for orders over a certain value — any current promotions will be shown at checkout.
Delivery Timeframes
- Standard shipping within New Zealand: 2–5 business days
- Rural deliveries may take an additional 1–3 business days
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package's journey.
Shipping Delays Please note that shipping times may be affected by factors outside our control, including public holidays, weather events, or carrier delays. We'll do our best to keep you informed if any issues arise.
Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.